Delayed / possibly lost parcel

The worst service ever! My parcel from Temu of over R2000 plus R500 import duties, has been either lost in limbo sitting at the warehouse since 28 March. Whereas prior to that it arrived originally on 22 March - they had the “wrong address” but it’s the same address that I had to update twice! The call centre agents are unfriendly and unwilling to assist. It’s been a super unpleasant experience.