1 reviews | Active since Apr 2024
Delayed order & *********** Stuff
I placed an order on the 25th of March 2024 and till today (17 April 2024) my order has not been delivered. I’m not able to even track it because there has no been updates on my SHEIN app due to buffalo logistics. Since the day (05 April 2024) it was expected to be delivered on I’ve been calling them to ask what could be the issue that is coursing the delay and they have been saying that there’s no driver heading to Pretoria hence there’s a delay but their trying to fix the issue and find me a driver they will also fix their system to unable me track my order. Last week came and I called them again they told me the same story that there’s no driver and once again they’ll try to fix the issue…this week came on the 15th of April I called them then a different lady answered and according to her there were no efforts that were made to find me a driver…she further stated that their consultant agent didn’t escalate the matter to the upper management they were not aware that there are no drivers…she promised that my order will be delivered within 48hours…well I don’t trust them. @Buffalo international logistics please please do us good. We pay our customs on time and if you don’t have enough stuff…HIRE PEOPLE FOR GOODNESS SAKE!! My name is Tina Tshuma please kindly do me good and deliver my order.
Also please train your call agent to tell the truth to customers.
In logistics there’s what we call customer service, is one of the Activities of logistics management. For a logistics company I expect y’all to effectively manage all the logistics activities without any huddle especially this one “Customer service”.
I called them the same day and they told me they’re going to make another delivery tomorrow which is today (18 April) . Today I received a message in the morning saying that my package is out for delivery..now it’s 15:00 I haven’t receive a call from them regarding the delivery so I decided to track my order and today it says once again that “Delivery failed:reason Contacts not available” what?? When y’all send me text messages informing me about the delivery which contacts did you use?? When y’all were calling me yesterday telling me that you’ll be making a delivery which contacts did use?? Now all of the sudden my contacts are not available…please please buffalo logistics must be cancelled we can’t be working like this.
I called them the same day and they told me they’re going to make another delivery tomorrow which is today (18 April) . Today I received a message in the morning saying that my package is out for delivery..now it’s 15:00 I haven’t receive a call from them regarding the delivery so I decided to track my order and today it says once again that “Delivery failed:reason Contacts not available” what?? When y’all send me text messages informing me about the delivery which contacts did you use?? When y’all were calling me yesterday telling me that you’ll be making a delivery which contacts did use?? Now all of the sudden my contacts are not available…please please buffalo logistics must be cancelled we can’t be working like this.
