Delay/ Non Delivery of Parcel

Complaint regarding delayed delivery service from Buffalo logistics

To whom it may concern

I am writing to express utmost dissatisfaction with the recent delay/ non delivery service I experienced with the company Buffalo logistics from 31/10 to date. My parcel was received by Buffalo Logistics on the 30/10 and on the early hours of 31/10 (04:48am to be exact) I received a sms stating that delivery to myself had failed and now I needed to pay a further R92.00 for second delivery attempt.

That same morning, I made contact and was advised that my parcel was sent to the incorrect distribution centre and they would be rerouting it to the correct one and override the 2nd delivery charge.

To my dismay, days following this interaction, I get sms's again stating the required delivery charge, I make contact again and I'm told an escalation has been sent to override the 2nd delivery charge.

This has been the modus operandi from Buffalo for the last 2 and half weeks and everytime i get the sms I make contact and all I get told is an escalation has been sent.

You ask for names and surnames of agents and managers, and you get told agents cannot furnish us with their surnames and they cannot divulge manager names as it is against company policies.

This is unacceptable and unprofessional, and I find it troubling that such policies exist that prevent transparency and accountability.

I am currently at wits end with the lack of customer service from your organisation.

I expect the following actions to be taken immediately:

A prompt resolution to the delivery of my parcel ASAP at no extra delivery charge cost.

Please treat this matter with the urgency it deserves, as it has caused significant frustration and inconvenience. I look forward to hearing from you soon with a satisfactory resolution.

Thank you for your attention to this issue.

Kedibone