Dead men walking

I am struggling to get a refund. I find the service of BuffaloL South Africa to be pathetic, ********** to say the least. If you phone you land up on a voice recorder. If you email you receive an automated email response with a ticket number, but no response(s) After numerous emails, incl proof and after commenting on their FaceBook page etc etc I managed to get the paperwork for the refund (two weeks). The account details was changed without notice (and suddenly this month its the old account number that must be used again). Eventually after two weeks I managed to get the paperwork, completed it and returned it with proof of payment. Thereafter without clear instruction from the start, I was then told (delaying tactic) that a screenshot as proof of payment isn't what they are looking for and they need it to look different, which I also had to provide, and provided. Thereafter, after documents was confirmed as received. I was told that the payment will take another 7 - 14 days to clear in my bank account. It is more than two weeks later again and I am still NO further. I am not getting feedback only automated responses. Buffalo South Africa have no pride in their level of service and seems to be reluctant/*********** to help. They leave one hanging without feedback until one have to fight and beg for response.

Please view comments on their Facebook page https://www.facebook.com/buffalocouriers there are so many complaints daily ! They do not seem to improve and or have any effort of improving as it is clear that I am not the first and that this level of service has been going on and on and on, are they breathing? i am now considering legal advice and will keep them responsible for all legal fees, if full payment is not received within the next twenty four hours.