Daylight ******s

If there was anything below 1 star I would definitely go for it. Buffalo Logistics is non responsive and in my eyes are ******s. My SHEIN order that I placed in March did not reach me but Buffalo Logistics has updated their tracking site as though the parcel reached me, whilst the courier company that had my consignment last updated my parcel as being dispatched. On follow up I was informed by the courier company that my parcel was one of the parcels that were hijacked on the day of delivery and Buffalo Logistics has been made aware. A Buffalo Logistics personnel was copied on the mail for their guidance on the process to follow for refund. I had to nudge them several times for response, and eventually they sent a refund letter that I am supposed to send to SHEIN to request a refund. However, SHEIN responded that they cannot refund me because their records show that I have received my parcel. Understandably, if their logistics partner has updated that I have received my parcel why would they think I did not? I followed up with Buffalo Logistics, they distanced themselves from the SHEIN refund and provided me with a refund form for the customs fee, and never responded on my query about the status update on their website regarding my parcel which is resulting in SHEIN not refunding me. Bear in mind, the money paid to SHEIN is way more than the custom fee.

Their contact numbers are never answered and the Whatsapp is a useless chat bot.