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I have not received my parcel yet and since the 14 it has been in transit. I have been trying to contact Buffalo for the past 2 weeks but invain. Today I have finally managed to speak to Crecencia who refused to give me her surname. She claims that she spoke to me yesterday, even though i have not spoken to them, she is constantly confident that she spoke to me. She told me that they can't find my parcel and they are still investigating. I have never spoken to her or anyone from Buffalo about this, regardless of telling her that I did not speak to her she still insists that I spoke to her. I'm not happy and very concerned about this.

I believe I have every right to be informed about my parcel prior to me calling Buffalo.

Today I spoke to team leader who refused to transfer my call to her manager and she was mean and rude, she could not give any answers I was looking for and the turnaround time of the investigation.

They did not respond to my email sent to them on the 4th of May 2023. There is no update what so ever.