LC
Lizette C
1 reviews | Active since Feb 2014
30 Dec 2024, 10:18
CUSTOMER SERVICE DOESNT EXIST
Unpleasant experience. Their system not user friendly, Expected to speak to BOT where u are unable to resolve your problem. I also spent hour on phone without being resolved. I paid duties on a prior parcel. Latest parcel is a replacement and I refuse to pay duties for a second time. Was told to send proof of payment to number which is the BOT, proof of payment is not available on banking app when using ccv, bank advised to send snapshot. The number is was given is once again the BOT where you can only answer questions. Sending email, was told to download the app, which once again redirects you to the silly BOT. I need to speak to a person!!
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Replies (7)0
Replies (7)LC
Lizette C's updateReviewer Update
30 Dec 2024, 10:59BUFZA6XM01550DUXQ current parcel with duties of R137 to be paid, which i refuse to pay
BUFZA6UM04088LDYQ prior parcel duties paid R437.55
I need to send the snapshot from my bank of payment so that the duties issue can be resolved. No one seems to know how to resolve, send you from pillar to post.
BUFZA6UM04088LDYQ prior parcel duties paid R437.55
I need to send the snapshot from my bank of payment so that the duties issue can be resolved. No one seems to know how to resolve, send you from pillar to post.
LC
Lizette C's update30 Dec 2024, 10:59
Reviewer Update
BUFZA6XM01550DUXQ current parcel with duties of R137 to be paid, which i refuse to pay
BUFZA6UM04088LDYQ prior parcel duties paid R437.55
I need to send the snapshot from my bank of payment so that the duties issue can be resolved. No one seems to know how to resolve, send you from pillar to post.
BUFZA6UM04088LDYQ prior parcel duties paid R437.55
I need to send the snapshot from my bank of payment so that the duties issue can be resolved. No one seems to know how to resolve, send you from pillar to post.
LC
Lizette C's updateReviewer Update
30 Dec 2024, 14:20 BUFZA6XM01550DUXQ
LC
Lizette C's update30 Dec 2024, 14:20
Reviewer Update
BUFZA6XM01550DUXQ
LC
Lizette C's updateReviewer Update
30 Dec 2024, 14:23 BUFZA6XM01550DUYQ
LC
Lizette C's update30 Dec 2024, 14:23
Reviewer Update
BUFZA6XM01550DUYQ
LC
Lizette C's updateReviewer Update
30 Dec 2024, 14:24 BUFZA6XM01550DUYQ
typo sorry, this is the correct tracking number
typo sorry, this is the correct tracking number
LC
Lizette C's update30 Dec 2024, 14:24
Reviewer Update
BUFZA6XM01550DUYQ
typo sorry, this is the correct tracking number
typo sorry, this is the correct tracking number
LC
Lizette C's updateReviewer Update
31 Dec 2024, 11:04It appears that Buffalo has so far failed to resolve the issue regarding unpaid duties on replacement items where duties were paid before. I am NOT paying for 2nd time for the same items that was replacement order. If this parcel leaves China and get goes missing at customs Buffalo will be hold responsible for a refund of the order. I still receive msgs to pay duties!!! I am not surprised, service from Buffalo has always been shocking to say the least. The parcel in question is BUFZA6XM0155ODUYQ
LC
Lizette C's update31 Dec 2024, 11:04
Reviewer Update
It appears that Buffalo has so far failed to resolve the issue regarding unpaid duties on replacement items where duties were paid before. I am NOT paying for 2nd time for the same items that was replacement order. If this parcel leaves China and get goes missing at customs Buffalo will be hold responsible for a refund of the order. I still receive msgs to pay duties!!! I am not surprised, service from Buffalo has always been shocking to say the least. The parcel in question is BUFZA6XM0155ODUYQ
LC
Lizette C's updateReviewer Update
01 Jan 2025, 12:14Buffalo still has not resolved the duties issue where I paid R437.55 for parcel shipped 17 December. Current parcel is replacement for 3 of the items and I am charged R137 this time. I WILL NOT PAY this as I have paid duties on these items before. It appears that the staff at buffalo are not trained to deal with manual intervention situations. The support@buffalo email address once again redirects to the BOT. I was told to send proof of payment to this number, which is the BOT and doesnt recognise images. Come on people this surely not that hard to resolve, duties was paid before on same itimes.
LC
Lizette C's update01 Jan 2025, 12:14
Reviewer Update
Buffalo still has not resolved the duties issue where I paid R437.55 for parcel shipped 17 December. Current parcel is replacement for 3 of the items and I am charged R137 this time. I WILL NOT PAY this as I have paid duties on these items before. It appears that the staff at buffalo are not trained to deal with manual intervention situations. The support@buffalo email address once again redirects to the BOT. I was told to send proof of payment to this number, which is the BOT and doesnt recognise images. Come on people this surely not that hard to resolve, duties was paid before on same itimes.
Buffalo Couriers's replyOfficial
05 Feb 2025, 14:52Good day,
According to our system, your parcel has been successfully delivered. Could you kindly confirm receipt?
Regards,
According to our system, your parcel has been successfully delivered. Could you kindly confirm receipt?
Regards,
Buffalo Couriers's reply05 Feb 2025, 14:52
Official
Good day,
According to our system, your parcel has been successfully delivered. Could you kindly confirm receipt?
Regards,
According to our system, your parcel has been successfully delivered. Could you kindly confirm receipt?
Regards,