Cost me money

Don't use their service. I logged a return to Shein before Christmas, I understand it was the holidays, buts the 21st of January 2025, Still no collection. After I called and escalated. Still nothing. No one called me instead you call agent said if no one calls me back, I must call again. Is this how you do business. I cancel the return and decided to logged it using Imile. Because you took forever, the items went on sales and now I got less money returned to me. This is unfair. If you can't do the job. don't sign up.