Correction and Expedited Delivery Request for Order BUFZA***YQ

Order BUFZA***YQ. Despite our efforts to resolve this matter telephonically, we have encountered ongoing issues, and the last consultant we spoke with was Pearl. It came to our attention that my Son's contact number on record is incorrect. We tried discussing the matter with Pearl requesting they update the contact number as we would not receive sms delivery notifications! If they are unable to reach one via sms then why not send an email? Call centre is hopeless! While we have updated the contact number on the Temu app, we requested that Buffalo Logistics also send delivery notifications via email to ensure prompt delivery. We were further advised by Pearl to contact Temu telephonically, which is not feasible due to their overseas location. What kind of assistance is that? Additionally, we were informed that we would incur a delivery fee, which we find unacceptable given that delivery is supposed to be free! Absolutely disappointing service! Am still awaiting a Manager to contact us!!