Complaint Regarding Poor Handling & Accountability – Empty Package Delivery

On 13 September 2025, Buffalo delivered a package to me that was completely empty. The delivery driver and I both observed this upon receipt — the seal on the box was poorly secured, and it was evident that something had gone wrong during handling.

Despite raising this issue immediately, I was informed after much back-and-forth that Buffalo takes no responsibility and that I should “go back to the supplier.” This response is unacceptable. Buffalo was the company responsible for receiving, clearing, and delivering the package from customs. At no point did anyone notice or act on the fact that the package was empty?

This raises serious concerns about:

The integrity of Buffalo’s handling and quality checks.

The lack of accountability when customers receive incomplete or *****ulent deliveries.

The unprofessional shifting of responsibility onto the customer.

As the logistics handler, Buffalo has a duty of care to ensure packages are delivered in the condition in which they were entrusted. Simply absolving yourselves of responsibility is not a solution.