COMPLAINT AGAINST - MATHEBULASILENCE

So I have ordered from Shein and ensured my phone was with me the entire day, I had my data off as I have never received a whatsapp call for my shein order EVER and suddenly today I do. I then tried calling the driver twice and eventually the second time around he answers I then asked him why he did not normal call me like all the other staff at Buffalo he then says he did VIA whatsapp i said thats strange that never happens they normal call me, his response then was he does not have airtime to call me, i then asked if the company not provide you with airtime and this is ********* to mention to a customer, he then said "you did not answer that is your problem" I then asked why he did not go to my reception they would have then used THEIR airtime, he then advised that this is nt his job, his job is to meet me at the door ....shocked as I was I then asked so when exactly will i receive my order he then answered he does not know i will have to wait and see when they decide to reschedule. I am beyond shock at the service and the reason he noted down as "address and number not provided and when i sent him a screenshot and asked him how did he get to my work place and where he got my number " but put that noted he could not answer me I am beyond disgusted at this service and I will definitely be reporting this with Shein and Temu as I usual use them and never ever receive this type of service from "FASTWAY COURIERS" and when i advised him i will report him his answer was no problem I am beyond stunned at this service

Unfortunately I am unable to attach the whatsapp messages and the screenshot of the disposition the driver logged

Diver name: MATHEBULASILENCE Number of driver : ***