Complaint About Poor Service and Unprofessional Conduct

Good Morning,

I am writing to express my extreme dissatisfaction with the service I received when contacting Buffalo Couriers.

I made several attempts to reach out to the company using the number *** at 09:42, 09:44, and 09:57. Despite holding the line for extended periods, I was repeatedly dropped just as it was my turn to speak. I have recordings available to validate these failed attempts.

Subsequently, I called ***, followed the automated instructions, and was connected to a consultant who declined to provide her name. Her responses were narrow-minded and dismissive. When I requested to speak with her senior or supervisor, her unhelpful response was, "She is not gonna tell you anything different, there is no use."

The supervisor or manager, Freda Monyamane, demonstrated an even more concerning attitude. Her conduct was not appropriate for a customer service position. Her lack of professionalism and rude behavior compelled me to hand the phone to someone else who could handle the situation more effectively.

My intention was simply to inquire about the third-party process, yet the interaction was unnecessarily confrontational and unproductive.

It is crucial for a rapidly growing and busy company like Buffalo Couriers to prioritise customer service training for its employees. The experiences I encountered were unacceptable and do not reflect a service-oriented approach.

I sincerely hope this issue is addressed and that appropriate measures are taken to ensure a better customer service experience in the future.

Thank you for your attention to this matter.

Sincerely, Nelisiwe Maphanga ***