Complaint

My 1st order at SHEIN was on the 5th of July 2021 and I waited on feedback until I received an email, sms as well as a automated call from buffalo int. Logistics on the 07th of July 2021 stating where my order was and how much tax I needed to pay, so I paid the amount they had asked for payment of which they confirmed on the 18th of July 2021 via an email and I received my order on time. I was happy and obviously once the service you have receive makes you happy, you never hesitate to go back, so I did. On the 21st of August 2021, I made my second order to SHEIN and waited for the email, sms and automated call from buffalo int. Logistics of which I 1st received on the 24th of August 2021, I made payment of R119.00 on the same date and sent proof of payment via WhatsApp at 15:00pm and checked on my emails the following day to see if they had confirmed my payment but there was no response from them and on the 26th of August 2021, I again received the calls and correspondence from buffalo int. Logistics and then I texted them on WhatsApp saying I made payment and sent proof of payment, on the 24th of August 2021 they sent an email of the message I sent on WhatsApp and it said, "Dear Zibuyile Madlokovu,

We would like to acknowledge that we have received your request and a ticket has been created.

We’re currently experiencing an extremely high volume of requests. We’re incredibly happy that so many people are turning to the convenience of online shopping in the current situation. However, this also means that you will experience a significant delay in response times from our team. Rest assured that we’re doing our best to respond to each and every person.

Please do use our FAQ articles to get the answers to your questions straight away. If you get in touch, please be patient and refrain from sending multiple requests since this leads to further delays.

Thank you for your patience.

Sincerely, Buffalo International Logistics Support Team" I then asked on the 26th August 2021 responding back to their email "Why am I still receiving emails with the money to be paid then???" No response. Received calls and correspondence from them again on the 28th of August 2021 as well as on the 08th of September 2021and I sent a voice note on WhatsApp on the very same day, again same day that automated email of them recieving the ticket. On the 12th and 13th of September I recieved calls and correspondence from them regarding the Tax money and on the 13th of September sent a text via WhatsApp telling them I made payment and their response was still that automated email of the ticket being raised. So on the 27th of September 2021 I sent an email to FREDA MONYAMANE who acknowledged my 1st payment on the 19th of July 2021, so I thought if I raised the issue with her she may be able to assist but I never received any response from him/her. And I raised my issue again on WhatsApp on the 06th of October 2021 telling them I did not receive my parcel and someone responded asking for my tracking number of which I did gave to that person and he or she never gave me feedback on WhatsApp and still they sent an email on the same date saying a ticket has been created. And I tired calling them but the phone disconnects because no one answers the phone.