Complaint

Buffalo Logistics firstly returned my parcel to the warehouse due to my address, I wrote the multiple emails and messages that they don't respond to I sent them a screenshot of my address but still I did not receive my parcel on Friday the 13th they sent me a message that my parcel has been dispatched and I will receive it within 48hrs, it's the 15th today I still haven't received my parcel and I doubt I'll receive it any time soon, my problem is that they don't call to ensure that their customers get the parcel or not because my tracking status has been saying our for delivery since Friday what is that? They should have called me to confirm my address instead of returning the parcel to the warehouse delaying it even more. Now I want to go fetch my parcel from the warehouse since they are unable to do that. It's been long since I've been waiting for my parcel. I am never using buffalo Logistics again I'm going to write to Shein to help me change to iMile instead for the future.