Client service

It was quite disheartening to deal with a Customer Service Consultant named Melusi who went out of his way to create a horrible client experience. He failed to assist me when I attempted to inquire about the whereabouts of my items, the best he could say to me was "check your email" which for me was ridiculous, especially since I had called to get answers, I have had a couple of interactions with Buffalo International Logistics and I have never really had a service issue. I called again and spoke with Palesa Leotlela, who assisted me so politely and took the time to apologize on behalf of her rude colleague; I would want to recognize her sterling service and thank her for showing up. Buffalo Int Logistics please train people like Melusi on how to deal with clients