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PK
Pravishka K

1 reviews | Active since Jun 2014

17 Feb 2025, 12:26

Charging twice for VAT and TAXES - Blatant THEFTim being forced to pay again or will not receive my package

I was charged R56 VAT and taxes for R49 hat. I paid the VAT and taxes using their EFT via mustang on Saturday. The payment went through and money gone off my account , but buffalo did not update the payment, I keep getting asked to pay again. I tried to upload via their site it does not go through. The email they give via chat to email proof of payment DOES NOT EXIST and when I call I hold on for a long time and then THE CALL DROPS EVERYTIME. I ordered my package for a function and everyday the delivery date goes further because “I never paid my tax@ which I did. So I am expected to pay Another R56 again then it will update. It’s not the first time this is happening to me that’s how I know. So where is the money going? Are you *****ing it? Please advise why I am required to pay again and my payment is not being allocated. Why did I not receive the link to upload the payment? I am not going to be able to use any of my items if they not delivered in time for my function. Right now the date is pushed exactly to the function date. And keeps delaying while they wait for me to pay again. Please allocate and update

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Replies (3)
PK
Pravishka K's update19 Feb 2025, 12:05
Reviewer Update
Not happy at all. It was past 48 hours and whoever is responding to the email was telling me to contact them after 48 hours more . The payment still did not update. The package delivery date kept going further away. I then sent an email that I will pay again simply to update the payment so that I can get my package- I’m stuck because I require it for a function soon and the estimated delivery was already pushed to a later date. I asked that the first payment get credited to my buffalo account credit. Today they’ reply that the payment updated. NO it DID NOT update, I HAVE PAID AGAIN. So like my first review and previously when this happens the FIRST PAYMENT HAS DISAPPEARED. I have provided the proof of payment for both payments. Please credit the one or refund me. This is *****ing. It’s not the first time I had to pay twice with buffalo. Before I left it money gone. I will not leave it again!
Buffalo Couriers
Buffalo Couriers's reply20 Feb 2025, 09:34
Official
Good day,
We sincerely apologize for any inconvenience caused. Thank you for your payment. Our system has been updated, and your parcel has been queued for dispatch.
Regards,
PK
Pravishka K's update20 Feb 2025, 09:38
Reviewer Update
The payment reflecting is my SECOND payment for the same package. Why are you avoiding all my emails asking about the refund of the payment that did not update? The payment never updated I had to pay again for it to get allocated. The first payment the money has disappeared. When will I be refunded. I am getting no reponse about the refund. Where is my money?