Bull**** service and unruly consultants

I had a parcel that was supposed to be delivered within 48 hours, I called Buffalo to arrange that the driver delivers on the 23th which was the same day I received the sms for the 48 hours delivery because there wouldn’t be anyone from the house from the following day.

The consultants both of they told me the didn’t have the drivers number and if the parcel has been picked up they can’t contact the driver which was ok, I further asked for an alternative number from their dispatch Because the parcel was dispatched by Daniel Mohau. They didn’t have his number, I asked to be put through to the team leader 1 said she doesn’t have the number for the team leader but asked me to provide them with my number then they will forward my details to the team leader. I asked her why is it that she can forward my details but I can’t speak to the team leader she affirmed that she doesn’t have the number.

Both consultants didn’t know any number from the driver, dispatch and team leader because they only do tracking which is something I could do someone but needed further assistance because I had an issue.

The sec consultant which was Nkateko was very rude she was not having it, and she went on to put the phone done on me because she didn’t like the questions I was asking her and mainly questioned why she doesn’t know anything or what is it that she’s assisting me with because she has continuously said she doesn’t know and can’t help me because she is only doing tracking.

It’s very concerning that the call centre is only designed to track parcels but doesn’t have driver details for communication and queries that might arise during a delivery or in the process of it.

This was not my first bad experience with Buffalo and they aren’t taking anything seriously with customer complaints