BUFZA7PG14220N1YQ Tracking Oder number

I have been extremely frustrated with this company for more than 5days now. I have been waiting for my parcel they keep on saying it has been wrongly allocated however there is no communication from then unless I track my parcel. I spoke to a lady by the name of Nkateko she told me all I can do is wait the is nothing she can help me with. I would really appreciate my order to be delivered.