BUFFALOS INCOMPETENCE

I ordered on Shein, my parcel arrived in Pretoria. But they are not delivering, they are constantly sending my parcel back to their warehouse instead of delivering it to my house. They are not updating me about my parcel, I have to be running after them but I'm hitting dead ends. Today I decided to call someone from Buffalo logistics, I spoke to BASETSANA who did not help at all. I requested to speak to the manager and she refused, when I asked for the managers name shealso refused as if this manager is invincible. She then transferred my call to a lady named Ayanda, this lady gave me the ABSOLUTE WORST service. This woman **** blatantly to my face and told me my parcel will be delivered tomorrow when Basetsana confessed that Buffalo is having issues with my parcel. Ayanda then **** to me when I asked for a new tracking number for the parcel that is supposedly coming tomorrow. She gave me a false new reference, when I asked her to say it again she gave the wrong number showing her lies. When I wanted to speak to the manager she blatantly refused. AYANDA from the call center of Buffalo logistics does not give good service and NEGATIVELY represents Buffalo.

Buffalo is ***********, if nobody helps me I WILL escalate the matter. If given the option, DO NOT USE BUFFALO.

Communication is absolutely terrible and the employees are ***********