#Buffalomustfall...

I placed my order with Shein on 12November and the parcel was shipped on 15November. Customs clearance was done by 18November and delivery was made to Buffalo warehouse in JHB on 21November. Taxes was paid by 25November and no movement until 5December when the tracking status changed to "Transit to Third Party Express". I have been calling Buffalo Logistics since 2December and I was told with every call that there is a backlog at the airport. Until yesterday 12December when the customer care operator told me that the parcel has been handed over to the courier service company and I should contact the courier company. The courier company tells me that there was a waybill generated on 26November but the parcel was never handed over to them. I called Buffalo again and asked to speak to a senior staff member, a manager or Supervisor. The supervisor was not available and I asked for her email address and i sent her an email. i have not had any response from this lady. I phoned Buffalo again a few minutes ago and i was again told that my parcel is with ITT. The ITT tracking platform shows the same status as yesterday. The waybill was generated but the parcel is not scanned into their system. upon asking to speak to a senior staff member i am told they are all at the airport trying to push the backlog. This is a service which was paid for and nobody can give an account of where my parcel is. Shein should seriously consider moving their business from Buffalo. For an international company their services standards are way below global standards.