Buffalo - you need to communicate more professional !! Your email and sms feel like ****

Couldn't agree more with Mel ......I had exactly the same experience with ordering from Newchic in the US of A and (about 2 weeks later) to my surprise got two sms and an email from Buffalo which I was convinced is simply ****. I called Buffalo and was assured that this is real and I will receive the ordered goods once I have paid my customs duty. I have paid today but am unable to send proof of payment to Buffalo as their email is a "no-reply" address. I keep my fingers crossed but would advice both the supplier (Newchic) and Buffalo to be clearer in their correspondence and state the supplier and the type of items ordered. Buffalo's dubious email (see below) only stated ...Parcel from China..... and the ..."if you have any problem(s)"....email address: ********** bounced immediately with the words ......The e-mail address you entered couldn't be found. All this is not very reassuring, given that I did not order from China and that the help desk email doesn't work..

Hi [BUFFALO] Parcel from China.Please click the link below to verify your IMPORTER''S CODE or ID as required for customs clearance, https://index.buffaloex.com/buffalo/code/BUFZA ********** 227YQ . BUFFALO services tel: + ********** 4710 Please email to ********** if you have any problem. Your ………receives this email because you have chosen to receive E-mail. No longer interested？Unsubscribe. The BUFFALO and BUFFALO logos are owned by BUFFALO International Logistics, contact us