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Gwendolene G
1 reviews | Active since Jan 2024
20 May 2024, 11:18
Buffalo Vat an Duty double charge.
Having the most horrible experience with Buffalo. I've paid my international parcels Vat and Duty fee as per request and sent proof of payment. No parcel yet. Instead my payment was never captured and they still request me to pay Vat and Duty fee. Been told financial department must sort out the issue and will contact to me but I feel that I'm being pulled around by the nose. It's now already 10 days since I've made payment and no results.
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Replies (3)0
Replies (3)
Buffalo Couriers's replyOfficial
20 May 2024, 15:19Thank you for your message. We understand your frustration and we apologize for the inconvenience caused. We have asked an agent to contact you. BIL
Buffalo Couriers's reply20 May 2024, 15:19
Official
Thank you for your message. We understand your frustration and we apologize for the inconvenience caused. We have asked an agent to contact you. BIL
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Gwendolene G's updateReviewer Update
22 May 2024, 11:27Wow how *********** can a company be. Why is the companies still using Buffalo. I kept on getting the same response from Buffalo agents. Finance department has been notified yes we do have your proof of payment. I will never use a company like Buffalo to look after my clients. One lie on top of another. I think their is major ****ming going on between Buffalo and Sars. They pay our Duty fee to Sars but when we pay them we don't get our goods. Sars is standing on the outside and saying sorry you must speak to Buffalo. Why doesn't Sars investigate Buffalo with all the complaints from people. Clearly there is a big problem here.
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Gwendolene G's update22 May 2024, 11:27
Reviewer Update
Wow how *********** can a company be. Why is the companies still using Buffalo. I kept on getting the same response from Buffalo agents. Finance department has been notified yes we do have your proof of payment. I will never use a company like Buffalo to look after my clients. One lie on top of another. I think their is major ****ming going on between Buffalo and Sars. They pay our Duty fee to Sars but when we pay them we don't get our goods. Sars is standing on the outside and saying sorry you must speak to Buffalo. Why doesn't Sars investigate Buffalo with all the complaints from people. Clearly there is a big problem here.
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Gwendolene G's updateReviewer Update
22 May 2024, 11:30I ask to speak to the financial manager at Buffalo gets told sorry we cannot transfer calls. We will take your details and forward them a message how stupid do they think people are.
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Gwendolene G's update22 May 2024, 11:30
Reviewer Update
I ask to speak to the financial manager at Buffalo gets told sorry we cannot transfer calls. We will take your details and forward them a message how stupid do they think people are.