Buffalo the GRINCH that stole Christmas - very poor service

saying that I am livid would be an understatement. I have placed a Shein order on the 25th of November and my order arrived in south Africa on the 2nd of December from China. The estimated delivery time on the app was between the 12th and the 14th of December, today is the 21st and I still haven't received my order. Your service is pathetic, there is no communication whatsoever from your side regarding where my order is at . I contacted your call center on the 19th and spoke to a very rude lady that wasn't helpful at all, she told me that i cant collect my order at the warehouse and that there is nothing i can do about the delay of my order except to just wait. I have used my work address and I am going on leave from the 23rd and will only be returning in January, what will happen to my order then? what will happen to those Christmas clothes i bought for the kids? I spent a lot of money that I now cant afford to buy them clothes again since I spent all the money on Shein clothes already. Does this mean now my kids will spend christmas without their clothes? you really need to do better if you are serious about staying in business. At this point you should just consider cancelling your services as a courier company because you are failing dismally when it comes to delivering the goods to the clients.