BC
Biker Chick444

1 reviews | Active since Jul 2016

10 Jun 2024, 15:10

Buffalo staff STOLE R12,000.00 from me!!!

I bought items from TEMU, to the value of almost R12,000.00 a few weeks ago already and was waiting for my order to be delivered, checking the TEMU app all the time, for updates on said delivery...

Buffalo International, was supposed to deliver my order, on the 8th June 2024 (Saturday). I was in the shower at the time they arrived at my house and i couldn't meet with the Buffalo agents, to receive my order from TEMU.

I waited and waited Saturday (8th June 2024), for the agents to return, seeing that i saw their arrival on my CCTV camera, while i was in the shower, but they never returned.

I sent them and TEMU emails, telling them to DELIVER my order Saturday! To avail... Buffalo failed to deliver on the 8th June 2024.

Yesterday (Sunday 9th June 2024), i waited and waited to hear from Buffalo. No one contacted me. Almost 12o'clock last night, Buffalo informs TEMU to update the status on my delivery, as DELIVERED !!!!!

I sent more emails, this time in anger and threatening this morning (10th June 2024).

In one email Buffalo rep**** to me, stating that "this matter has been escalated and will be investigated".

In another email, Buffalo states that "this matter has been escaleted. Please allow 24/48 hours for feedback".

My god! It was supposed to be delivered by Buffalo 2 days ago. They came to my house once...didn't find me here...didn't try to contact/call me...didn't send an email...didn't try to return later in the day...

And NOW i need to wait ANOTHER 2 more days for my order, because Buffalo does their deliveries, according to their moods...?!

Now today (10th June 2024), i have to contact everyone and their brothers, to find my order to be delivered to me TODAY.

Just now (14:45) a man from Buffalo called me. We could barely hear each other, because of the chatting noises (laughing and basically screaming to each other), some woman were making in the background, on the side of Buffalo!

At some point, this man even said to me during our conversation..."I'm not fighting with you (implying that i was), i just want to find your delivery".

*Please take careful note, that all my calls, incoming and outgoing are all recorded, due to my medical condition.*

He then asked me, if i received my delivery at 08:00 this morning (10th June 2024)? I said, NO...thats why i sent those threatening emails to everyone.

He then stated, that the TEMU site states that a second delivery attempt, was made this morning.

This again is ANOTHER LIE!!!

The staff of Buffalo International has ****** my huge order!!! And now they are trying to buy time, to find the staff members (*******) and the items "unused" with them !!!

I am soooo going to sue Buffalo & in turn TEMU, for using Buffalo International as a delivery agent!!!!

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Replies (1)
Buffalo Couriers
Buffalo Couriers's reply11 Jun 2024, 14:34
Official
Thank you for your message. We understand your frustration and we apologize for the inconvenience caused. We have asked an agent to contact you. BIL