Buffalo service failure

Temu delivery was supposed to be free. Instead the Buffalo courier tried to effect delivery on a day I was at work and wasn't home to receive such. I missed the calls from the courier and later called him back to say I can accept delivery the next day.

The next 2 days I received multiple messages saying 'delivery attempt failed because of TEL no answer'. The linked indicated I must pay a further fee for new delivery.

Tried whatsapp to contact Buffalo, it's useless., seems like a chat bot that can't recognize the tracking number. Phoned Buffalo and after 20 mins on hold, an agent told me that I must pay up to R80 for a new delivery, because it costs them to make a delivery. She couldn't tell me the exact fee as she said the courier driver would tell me!

Buffalo is obviously being paid by Temu but trying to get more money out of me!

She also nicely placed blame on me saying I received a SMS and e-mail saying that delivery would be done on Thursday. Neither SMS nor e-mail offered an option to schedule delivery for a different day! Such lovely customer service failure!

Pathetic courier service by Buffalo.