Buffalo *****s my Package

My package got ******,

They first tell me i did not collect, and that it was sent back to the supplier, then the next phone call i get told my package was in the vehicle when it was hijacked, why is there 2 different stories???

I emailed to ask what is happening, only to be told to call in and i will be sent a refund request form, its been a week now and still nothing,

This is honestly gross negligence and the highest level of incompetency i have ever seen, joke of a company really.