BUFFALO RETURN CUSTOMER SERVICE

I have a shein return which I have lodged on 28 Dec 2024. The parcel has since not be collected and have called the courier company about this. I was told that there is an escalation made for collection but no commitment of the date. Today I tried to make a follow up and was met with an extremely rude agent (who's name is Lerato) who had zero customer service and left me my blood boiling. I'm utterly disappointed and disgusted by that person's behavior. I could tolerate the going in circles regarding my collection but will never tolerate poor customer engagement. This person needs to be disciplined otherwise she will singlehandedly bring the company down.