Buffalo PATHETIC SERVICE !!

On the 27th August I logged a return with Buffalo. I was given a tracking number and told courier would collect within 2 working days.on the 31st I sent an email querying about collection only for them to respond in 2nd September. I was told a driver had not been assigned to collect my package. Another week later I now called & was told that the driver called me on the 27th 28th to pick package and I was unavailable (which is untrue). But this is incorrect because a week prior they had said no one had been assigned. So how would they have contacted me if they had not been assigned yet. I was then told to re log the collection yesterday. I did. I called today to see if they have assigned a driver. Now they saying it takes 14 working days. Contradicting their own turn around time. Each send an email I’m told different stories. Truly dissatisfied with their poor service. This has been a huge inconvenience because I’m waiting for the parcel to be collected so I can get a refund from Shein.