Buffalo Pathetic Service

I have been using them for years now and so dissappointed with this experience. Firstly to get hold of someone to assist is a nightmare... the emails are poorly worded, the whatapp bot is not useful...and last but not least the call centre advisor that helped.me was pathetic and i work in a call centre... she spoke over me and did not bother to listen to me. When i asked who could i escalate this to... no one she says as ur parcel is not out of SLA. whenni explained that im not trying to get priority and i just want to escalate the breakdown in process... she again said... i can call in again yo another advisor and try with them... WHAT? your courier is causing an unhappy ecperience and this company refuses to look at the issue? really?