Buffalo nonsense

What made this company to be involved in our purchases with Shein, because you have to suffer to get your parcel but there are quick to demand customs money from us, please they state that they dilivered my parcel while l did not get ii l called them several times keeping me on hold using my money and telling me they have my parcel now the parcel is on lost according to them, since November 6 today is December 20 without any trace, while they sebtvthe driver to deliver on weekend and their drivers are not professional they demand bribe for them to bring your items, the time l told the driver l dont have the money thus when l loose my parcel lm very ****ed on this Buffalo thing, l want my items for December but now lm like a fool