Buffalo needs to take our parcels serious and they drivers must be accountable

I received an email Stating that client received where as l didn’t receive any of my orders l called buffalo they told me that someone received my Oder and named that person funny how l was at work that day the whole day till night and I’m the host they didn’t bring my Oder and nobody know the person whom they gave my Oder to and the is no one named like that at work they told me to check security that’s reckless at an airport which security company would go about looking for an Oder… l paid the R700 for customs for them to loose my parcel and l want it back or they must give me back my money for the customs and for the Oder clearly they don’t take customers serious why must l be the one who follows up for a parcel and be told l must wait for 48 hours for feedback every time l call them and there is no solution to everything … they must go fetch my parcel to the person they delivered it to check the airport camera le them selves and bring to me