Buffalo ****ming clients - to pay duties twice on one consignment

I purchased goods via Temu which I was required to pay Customs duties via Buffalo. I went ahead and paid the amount required as per normal via Capitec Pay and the money was deducted from my account Few days later I checked the status of my goods only to find out the money was not allocated towards my parcel. I sent a proof of a payment and they denied that payment yet it was taken from my account. I contacted my bank and they confirmed that the money was indeed paid to Buffalo. I went ahead and paid duties for the second time with the hope of receiving my consignment and to query my money at a later stage. I want my money back, I understand that Temu is not doing well in SA nit that doesn't justify the ****ming of people. If you want to win the market you need to offer top tier quality standards