Buffalo lying!!!! Bad service

Buffalo is lying, I have camera and they were not at my house. Why are you using them to deliver if they have bad delivery? BUFZA8JD13164MEYQ.BUFZA8GD02309VDYQ Why am I getting message that my packages are being returned???? They say i am not home and not answering. I have been on my couch the whole day, on my phone waiting. THEY ARE LYING I am at home and no one phoned me. Bring my packages!!!!!!!