buffalo logistincs a no no

I AM A FIRST TIME BUYER PURCHASING INTERNATIONAL GOODS, I HAVE BEEN TRYING SINCE YESTERDAY VIA EMAIL AND ON THE BUFFALO TRACKING WEBSITE TO GET ASSISTANCE REGARDING MY PARCEL. THEY LET YOU TALK TO A BOT WHICH ASKS THE SAME QUESTIONS OVER AND OVER AND OVER AND THEN WHEN YOU SAY YOU WANT TO SPEAK TO AN AGENT THE AGENT IS ONLINE BUT DOES NOT SAY AS MUCH A HELLO OR RESPOND TO YOUR QUESTIONS. IF IT WAS NOT FOR THIS ORDER WHICH I DESPERATELY AND URGENTLY AWAIT IN TIME FOR SOMEONES BIRTHDAY ON THURSDAY I WOULD HAVE REQUESTED A FULL REFUND OF THE MONEY PAID USUALLY A COURIER COMPANY SHOULD PRIDE ITSELF ON PROMP RESPONDING AND DELIVERING OF GOODS