BUFFALO LOGISTICS/SHEIN NIGHTMARE

Buffalo logistics service is terrible, my parcel was supposed to be delivered already and nothing, we paid customs in November already and my parcel has been in transit since the 2nd of December, very disappointing when I contact Shein I am told to get in contact with the courier company I contact the courier company and either Tha call starts at 210 or caller 105 and eventually when the call gets answered I am told that I need to wait 7-10 working days... it is now well over the 7-10 working days and my order should have been here already... I have wattsappd no response , I have emailed no response I have spoken to consultants and they cannot assist... it is so sad because this parcel has gifts in that was supposed to be for my children for this weekend... but I am not getting any response.... I have messaged on Instagram and Facebook and still nothing. It is so sad that this is the type of service recieved, I offered to collect my parcel and was told that the courier doesn't encourage self pick service...but they don't deliver either so I don't know.... I placed an order through aramex more than 10 days after this and the parcel arrived yesterday... but Buffalo still hasn't even release my parcel from the airport... their slogan is we deliver hope... yes because you will hope that your parcel will arrive. Bad service. Once you pay it is no longer sheins problem. So once you pay you are on your own , no one cares. NOT SHEIN NOR BUFFALOEX.CO.ZA