Buffalo Logistics, What a Joke

I am absolutely shocked at the level of incompetence, delay, and complete disregard for customers shown by Buffalo Logistics. My experience with them has been nothing short of pathetic, and after more than THREE MONTHS, my issue is still unresolved.

Buffalo Logistics damaged my order during delivery — not a small item, but goods worth over R8,000. From that moment, everything went downhill. There was no accountability, no responsibility, and absolutely no urgency to resolve the issue THEY caused.

Three Months of Empty Promises

For the past three months, I have been:

Chasing emails,

Sending follow-ups,

Repeating information,

Getting ignored,

And being passed from one person to another. Not once has Buffalo Logistics shown real interest in resolving this matter. My refund has been “on the way” for months, yet nothing has been paid. I Do NOT Feel Valued as a Customer I want this to be clear: It is NOT my responsibility to communicate with all the parties involved to fix a mistake that Buffalo Logistics created. It is THEIR responsibility to take ownership and resolve the issue without burdening the customer. Instead, they have made me feel like I am at fault for simply wanting a refund for something THEY damaged. Unprofessional, Unresponsive, and Completely Unreliable Buffalo Logistics’ service is: ❌ Slow ❌ Unprofessional ❌ Disorganized ❌ And downright unacceptable A refund should NEVER take more than three months — especially when the company is the one at fault.

If you are considering using Buffalo Logistics, please think twice. Based on my experience, they are NOT reliable, NOT accountable, and definitely NOT customer-focused.

I am still waiting for my refund of over R8,000, and I am still waiting for Buffalo Logistics to take responsibility and resolve this issue properly.

Until then, I will continue to share my experience so that other customers know exactly what kind of service to expect.