BUFFALO LOGISTICS THE COMPANY THAT SHOULD NOT EXIST DUE TO BAD SERVICE.

I ordered products from TEMU and got the message from Buffalo logistics that the tax was due to be paid, I paid the taxes and forwarded the proof of payment to Buffalo. After what seemed like a lifetime and I did not receive my parcel. I phoned Buffalo and after two consecutive days of phoning a fairly *********** person answered and after giving him all the details pertaining to my parcel he told me that the parcel was returned to TEMU because the taxes was not paid. At that moment I felt like I could harm him over the telephone line. I however composed myself and asked to speak to any person in management he transferred my call to another person who said that he is the supervisor of the call center but spoke so unclearly that I could mostly not make out what he was saying. He did tell me that Buffalo will refund my money that I payed on the taxes. I asked him if it will be possible for me to reorder the products from TEMU and use the funds that was already in Buffalo's bank account, he assured me that this could be done. I then gave him my e-mail address and asked him to sent me a e-mail so I can have his promise in writing. I received the e-mail within twenty minutes after ending the call. I reordered the stuff from TEMU and when it arrived I received the message informing me that I need to pay the taxes. I immediately rep**** on the e-mail that from the supervisor and got no reply, I then started phoning spending over R200.00 in call costs listening to the most irritating music without speaking to anyone as they just don't answer the phones. I attempted to sent e-mails to the Buffalo support which was not acknowledged in any way. Then I attempted to contact Buffalo on there "WECHAT" facility on the website even there I did not get any assistance or help. In my desperation I started sending e-mails to all the e-mail addresses that I could find on the internet that included the local as well as the international e-mail addresses. Now I am using this platform to see if there is any other way that I can get Buffalo to acknowledge that they have my package and to deliver if as soon as possible.

Whit thanks. Kassie van der Walt.