Buffalo logistics, terrible service & communication

No stars... to the CEO & management team, my 1st complaint goes to you, reviewing the several complaints & considering my own dissatisfaction to your company's service, it is clear you don't read these reviews & see the problem within your company, you do nothing to improve the service at any level & this has been going on for years. I would consider you are comfortable with your contract in place with the online service providers that you handle the consignments & us as the customer have no choice but to channel through your services, which is truly terrible. Your tracker is delay, your whatsapp communication is limited & a waste of time, your supply & enquiry group/channel is horrible to deal with as there is no feedback nor follow ups & the customer resorts to constant follow ups to get a clear indication of where, what has happen with the order, delivery schedule is the worst, driver alert but no means of communication or status on time and date. One must stand still & just wait on your driver & when it is scheduled it just gets canceled & returned because driver can not make it on time.

Please make the effort and read the reviews, take the time with your team and see where the problems are, calculate the mass complaints a and unhappy customer and improve your services. If I has a choice I would never use Buffalo. As for someone that does shipping for a living, I can assure you, Buffalo logistics will never be on my vendor listing.

Terrible service, lack of commitment, delays updates om track & trace.

No proper scheduling, for time.

Step up... your contract will surely be reviews by your online service providers & they will come to realize that your lack in service affects their sales as people will rather no use shein, etc because of all the mental about