Buffalo Logistics stole my Shein parcel.

On 29/11/2022 I bought clothes from Shein work $72 which is equivalent to R1300. My order arrived in SA on the 3rd of December and I was required to pay import taxes. I paid them and my parcel was expected to arrive a few days later, nothing. On the 16th of December I received an sms stating that my parcel had been dispatched for delivery and was expected to arrive within the next 48 hours ( I was at home the whole of December). I keep tracking the parcel on the buffalo tracking site and indeed it was “in transit”. At around 5:30 am on the 20th of December I received an email which states that my parcel was delivered. It never was. This was my 3rd time purchasing from Shein and on the previous two occasions they used the courier company Fastway which was very efficient. The drivers sent smses and called before they arrived. This time it didn’t happen like that. I never received any sms or call or email. Ive tried contacting Buffalo logistics to tell them that I never received my parcel. I’ve sent numerous emails asking for the details of the courier company and driver they used. They’re not responding to emails and they’re not picking up calls. I’m frustrated and annoyed because those items were meant to be Christmas presents. If they can’t locate my parcel then I need a refund for my purchase and import tax. Buffalo logistics, you’ve really dropped the ball!!!!