Buffalo Logistics review

They were responsible for my SHEIN order and successfully delivered it. I requested a return and refund on one of the items (wig), their driver came and successfully collected it on the 3rd of December. After 3 weeks the status was still the same, I started tracking the parcel and it was not found. I called them 5 times to find out what’s happening and they kept on saying they will call me back and did not. I contacted the driver and he told me the parcel was lost on the day he collected it and buffalo knows about this. Buffalo didn’t inform me and till today they do not want to help me. Buffalo lost my parcel worth R1500 and they do not want to help me, now I still haven’t received my refund from SHEIN because of that. Buffalo is the worst courier company ever and if we had the option to choose for ourselves on SHEIN, no one would choose buffalo because of their poor service.