Buffalo Logistics poor service delivery and difficult to get hold of.

I am extremely upset. I’m not one to complain about businesses but I feel that this needs to be addressed. I ordered off of shein who use buffalo logistics, on the 21 November. My order arrived in South Africa on the 24th and went to the buffalo airport warehouse on the 25th, where I then paid the tax and it showed “clearance finished”. Since the 25th of November, for basically 2 weeks I have received no updates on my parcel. I tried sending emails, messages on their WhatsApp business but no response. They have no social media’s etc., the only option is to phone them and wait in a queue of about 150 people. I phoned them on Monday to be told that they had a delay in scanning parcels into their warehouse, which my parcel was already in their warehouse? They said that my parcel should be released during the week but they won’t be releasing parcels on Fridays. I phoned them again on Wednesday (7 Dec) in which they said my parcel was being held due to an incorrect area code (which makes no sense as I have used the same address for my past 2 orders and have never had an issue). I phoned again today (8 Dec) to be told that my parcel has been delayed due to a high volume of orders and it will either be released this afternoon or tomorrow, which happens to be a Friday and I was told that they won’t be releasing parcels on Fridays by another call centre agent. I was told my parcel would be delivered on Monday. So 3 different stories and 3 different excuses ? I went on Tracktry to see a whole bunch of people complaining about buffalo logistics, saying that they haven’t received their orders that arrived in October/November, not being able to get hold of them, poor service, so it’s evident that I won’t be receiving my parcel as promised. I went into the buffalo logistics office in Kempton park, where there were about 2 people working. I gave the lady my tracking number only to find out that I’m sharing a tracking number with somebody else? I gave them my number then they found my order, but I was still sharing the same tracking number with someone else. I was told that my order will be delivered next week. I’m extremely upset as I ordered clothes for a wedding for next week, expecting to get my order long before the “due date” as I have ordered twice before and have never had an issue. 1. I understand delays but then let your customers know beforehand, that’s ethical business - transparency. 2. Do not promise service that you do not intend on delivering. 3. Create more communication systems. I am extremely upset as are many others. Shein needs to change their logistics company in SA. I really hope I receive my parcel before the wedding!😪