Buffalo logistics poor service

I placed a Temu order late November. Paid customs early December. Took 3 weeks for my parcel to arrive in South Africa. On the 31 December parcel arrived in Port Elizabeth according to the tracker. On 2 January order was sent out for delivery at 7;00 by 9:30 it was "returned" reason given on their useless WhatsApp that no one answered their calls. My husband was at home and I had my phone with me and received NO call. I've tried emailing , WhatsApp and calling all to absolutely no avail. This parcel is now returned . No proper effort was made to deliver it . Untruthful reason stated as no one answered their calls and within a 2 hour period Buffalo logistics makes a decision to return my parcel I've been waiting over a month for . Their customer service is shocking, the fact that they are a Courier Company and have no love agents available is incomprehensible. Disgusting, inferior service .