BUFFALO LOGISTICS - ONLINE ORDERS CUSTOM DUTY AND VAT

So I also received this email and sms to say that I had to pay R239.05 outstanding customs. I initially deleted it twice on my phone, then when I received an email, I googled them and saw what it was all about. I did order items from Flory Day and this apparently was due for VAT & Duty. This was not disclosed when I ordered it or maybe it was in the T's & C's which I did not check. Anyway I phoned Buffalo in Johannesburg and spoke and emailed a wonderful person named Manako Moloi, who assured me everything was above board. I was very weary after reading a couple dissapointed reviews so wanted to be reassured I was not falling into a trap. Well I paid the R239.05, kept following my parcel on the payment reply link and my parcel arrived with Fastway today. As promised. So from me Manako and Buffalo you get a huge WELL DONE! My only criticism would be that you probably word your emails and sms's differently so people do not feel they are being ****med. Maybe a follow up phone call might be an option? Thanks Mel