Buffalo Logistics not responding to refund request!!!

THE SERVICE IS PATHETIC AND IT SADDEN ME AS WE RELY ON THIS COMPANY FOR OUR ONLINE DELIVERIES. I SO WISH THAT COURIER GUY WAS THE ONLY COMPANY THAT DELIVERS OUR PACKAGES AS THEY ARE ONTIME AND INTERACTS WITH US. WE DONT SPEAK TO GHOSTS THAT DON'T RESPOND TO OUR EMAILS EVEN AFTER PROVIDING AN ALTERNATIVE EMAIL. I'M SO GATVOL AND ****ED AS BAFFALO IS TAKING ME FOR A RIDE BY NOT RESPONDING TO MY REFUND EMAIL EVEN AFTER PROVIDING ALL NEEDED DOCUMENTS. THIS IS BEYONG BAD EXPERIENCE, I DON'T EVEN KNOW WHAT TO CALL IT!!!