Buffalo Logistics not delivering Temu parcels

Buffalo claimed twice that my 2 different orders/parcels from Temu were accepted/received by me while they were NOT delivered by their chosen courier PDP Laser. The first order/parcel was discovered long overdue in a warehouse The current order/parcel is now also missing and I'm again accused of accepting the parcel on a certain date but at 2 different times even, according to their records. I launched more than 3 complaints with Buffalo. Buffalo phoned me once and promised me that they'd come back to me but nothing has happened since the call. I'm losing the import tax on these orders every time this is happening. I will now stop buying from Temu because one cannot trust that Buffalo Logistics will deliver the orders/parcels. I would like to know if other clients of Temu are experiencing the same issues with Buffalo Logistics.