NR
Natasha R

1 reviews | Active since Nov 2022

20 Jun 2024, 06:38

Buffalo logistics NO CUSTOMER Support

This is not my first time to write a review about Buffalo logistics with the hope to get in contact with them or just to talk to a human consultant but to no success. I have tried the WhatsApp, mail and phone number options for days now and even Hello Peter but still nothing.

I placed 2 orders weeks ago just to received mails and sms's for so many different parcels that I must pay VAT on or I will not receive my orders. No where on Temu's app do they warn you about the VAT that you must pay but I started paying because I already made payment for my orders.

I received 5 order numbers but paid about 7/8 different amounts for my orders????

Yesterday I received more VAT payments that I must make. Again, did everything to get hold of Buffalo but it seems they do not have any customer service, only robot replies.

I am beyond disappointed with these 2 companies and will never order from them again. My total orders was about R4000 and my VAT that I paid R2000 and now they want me to pay more VAT.

Really so disappointed, not everyone has the money to pay so much VAT. They must warn people about this ekstra cost! I need to speak to a human consultant but can't. Worse company ever!!!!!

0
Replies (2)
Buffalo Couriers
Buffalo Couriers's reply20 Jun 2024, 14:54
Official
Thank you for your message. We understand your frustration and we apologize for the inconvenience caused. Please may you send us your tracking number and one of our agents will assist you. BIL.
NR
Natasha R's update21 Jun 2024, 05:52
Reviewer Update
Contact me on *** please. I am stuck with so many order numbers from your company.

  1. I have received yet another 2 parcels of the many parcels my 2 orders was split into but it's torn and a complete mess. I live on a farm very far from town and it's waisting my money, yet again to drive up and down for damaged parcels. Hellopeter is there a attachment option where I can attach photo's please?