1 reviews | Active since Feb 2014
Buffalo logistics nightmare
This company has a "customer service" dept but cannot deal with any kind of query that does not fall specifically within their parroted policies. I paid for my vat and duties TWICE , sent proof of payment twice, yet they refused to help as the P.O.P was not in the specific format they want. I had 2 consultants rudely kill the call because they were unable to help, i sent multiple emails, called multiple times and each time i get the same parroted nonsense..."we will escalate.". . Bearing in mind EACH time they escalate, it takes them 24 to 48 hours to figure out how to actually resolve it.. You can never talk to a supervisor or manager, ..no.... You get the same textbook excuse.." theyre all in meetings" ! They seem incapable of matching up a tracking number to a payment unless you/me as paying customers jump through a multitude of hoops!! It seems we have to do 90% of their job FOR THEM. BUFFALO logistics' service is absolutely pathetic... Their staff is unhelpful to say the least! Clearly they are devoid of any kind of supervisory or management structure as one young lady did not even know the NAME of her her boss... To date i have atill not received any acknowledgement of my payments or a delivery date for what i ordered!!!! Avoid dealing with this company at all costs...
But ill share it here on this platform as well
BUFZA***YQ
But ill share it here on this platform as well
BUFZA***YQ
Please check you emails!
I was asked yet again to send my proof of payments (multiple) !!
I am not certain what type of a finance department you are running there, but by appearances and my experience, it seems you have no clue what you are doing
If the task of handling international orders is too much for you, might i suggest you leave it to those who are more capable.
After this experience, i will not be requiring your services again.
Thank you
Please check you emails!
I was asked yet again to send my proof of payments (multiple) !!
I am not certain what type of a finance department you are running there, but by appearances and my experience, it seems you have no clue what you are doing
If the task of handling international orders is too much for you, might i suggest you leave it to those who are more capable.
After this experience, i will not be requiring your services again.
Thank you
You have not requested an updated statement, i do not have any correspondence from you asking me for that.. in fact.. i had to send YOU an email as a reminder earlier today.
I was unaware of the dates of the statement as i asked Nedbank for a current transaction history to reflect the 2 payments. It was my understanding that Nedbank understood this as we spent almost 10 minutes making sure the payments reflected actually went to the correct recipient!
I sent the statement to you last week.. why has it taken you so long to tell me its the incorrect statement?
When did YOU realize it was incorrect?
I could have sent the right one last week .
Back and forth we go.
I will contact Nedbank and request the correct dates.
Let us see how long it takes Buffalo yo action it this time.... Another 48 hours??
You have not requested an updated statement, i do not have any correspondence from you asking me for that.. in fact.. i had to send YOU an email as a reminder earlier today.
I was unaware of the dates of the statement as i asked Nedbank for a current transaction history to reflect the 2 payments. It was my understanding that Nedbank understood this as we spent almost 10 minutes making sure the payments reflected actually went to the correct recipient!
I sent the statement to you last week.. why has it taken you so long to tell me its the incorrect statement?
When did YOU realize it was incorrect?
I could have sent the right one last week .
Back and forth we go.
I will contact Nedbank and request the correct dates.
Let us see how long it takes Buffalo yo action it this time.... Another 48 hours??