Buffalo Logistics is the worst delivery service ever

SHEIN needs to stop using Buffalo logistics for my shipment. I’d rather pay more money at Aramex than have my shipment delivered by Buffalo Logistics. This is my 3rd order since I moved to the new address and in this order my address was incomplete missing my unit number. I have been emailing since the 6th of October when the first attempt to deliver was made. I sent an email advising my correct address with the unit number, I have made numerous calls, where the first call advised me that I will get my order on Monday 9, which obviously didn’t come, it was downhill from there. Every agent I spoke to went from bad to worse with each promising to update my status. I continued to receive SMS and emails from them that my address is incorrect despite these many attempts to get the address sorted. Finally it was escalated today on a Saturday. The person handling the escalation told me I must rearrange for my order to be delivered and have to pay. He had the audacity to tell me the driver did me a favour by delivering at 19:30 on a Friday evening when I did not have my phone with me and i was not expecting this order since there was prior advise that it is coming on that day never mind that I have never had shipment being delivered after 17:00. That so called favour has cause me the biggest pain, headache and frustration. They refuse to provide managers contacts for me to escalate my complaint instead said I should come to hello peter. Essentially there’s no escalation process for customers and worse no accountability by Buffalo Logistics when it comes to customer service. No interest in providing customers with customer experience. I don’t know when I will ever receive this order. The buffalo Logistics management doesn’t care, SHEIN doesn’t seem to care. This is my last order from SHEIN, ending a 3 year successful streak. There’s no way I’m prepared to spend my money with people who do not give a damn about their customers and a delivery service that gives zero interest in delivering OTIF. I suppose that is not one of their KPI.