Buffalo Logistics is the worse!

This organization has no considerations for its clients! Even during interaction with their personnel, you get the impression that they are just there because jobs are scares. They have no interest in customer service.

I placed an order on Shein on 27 Feb 2024, I received emails and calls to pay the VAT. I paid immediately on 2 March 2024, I kept receiving reminders to Pay the Vat. I then called them and eventually reached them after several attempts. The consultant asked that I send her the proof of payment which I have, this is now on the 5th of March 2024. Since then, I have still been receiving threats of my parcel being destroyed if I do not pay. I kept calling to address the matter, a ticket was eventually created and the status of the parcel would be updated, until now nothing and I keep receiving these calls that my Vat is outstanding. I again tried calling to no avail. Even the Whatsapp number is not functional. This company is bad! All I need is my package or my money returned.