TM
Thokozani M

1 reviews | Active since Sept 2023

12 Feb 2025, 09:43

BUFFALO LOGISTICS IS A ****

I ordered some goods online from temu and I have received honestly the worst attempt at day light ******* I have ever come across. I am currently in KZN. The Buffalo logistics driver firstly stated that I was not at my delivery which is impossible as this is a vet and has to be open for emergencies so there's always someone there! Then all of a sudden the next driver can't find my address so buffalo takes it upon themselves to send my stuff back to their depo and send me an email that the address is incorrect so I must correct the address. I confirmed that the address is still the same now they can deliver but I must pay extra for their inconvenience.. ***!! So all of a sudden after I pay you more you'll be able to find this address that was so difficult to find? Then theirs the insane customer services proceedure which seems like everyone will not accept responsibility for anything accept telling me that I must pay more. So basically I've paid everything that eas required of me! I don't have my goods, I don't have my money and to get either of these things that I've legally and rightfully purchased I have to pay you more. Now my stuff had left Dbn has been sent to jhb. Who's gonna pay for that petrol? Why did you send it to Joburg when it landed in dbn to begin with. Who the hell are you sending my stuff to in jhb. The worst thing is I'll have to pay extra to be refunded my money or to have them fix this and get my stuff to me from all the places they seem to be sending it that are nowhere near my location. Great!!!/

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Replies (3)
Buffalo Couriers
Buffalo Couriers's reply12 Feb 2025, 10:56
Official
Good day,
 
We sincerely apologize for any frustration caused. Please rest assured that we have escalated your concern to our team for immediate investigation. Kindly allow us some time to gather the necessary proof and provide you with a resolution.

Regards

TM
Thokozani M's update14 Feb 2025, 16:21
Reviewer Update
So it looks like Im not going to get my goods or money back from Temu or buffalo logistics. I received a call that my stuff is on the way and it's been 3 days and conveniently at this time I'm given 20 credit on a online site I never want to use again for the month long headach and stress of loosing my money and items. I'd just like to say this is unacceptable to rob people while they are looking especially with all the **** happening in the world. If there's anyone out there who might have any suggestions as to how at some point to get my cash back from these people please advise but I guess the hustle is if you don't spend more than 2grand they figure you'll give up the fight cause there isn't really anyway to get justice and retribution that won't put me out of pocket even further. So well played buffalo logistics and Temu your **** works!!!
TM
Thokozani M's update17 Feb 2025, 13:16
Reviewer Update
It's now 13:00 on Monday and buffalo logistics and Temu have yet to even bother to try and at least make arrangements to get a portion of my money back. I'm sitting without my goods and I'm over R1600 out of pocket not to mention the money spent on phone calls. I guess I'll have to contact a consumer protection board of some sort cause this is unheard of.